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I ordered a product. Where is my license key? |
It is in the 'Thanks for your purchase' message you received from KAGI when your payment was processed. If you can't find that message, click here. |
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Why does my license key not work? |
- You may have an outdated version. Please check the version you have against the version history (click the products tab above, select your product, and click the version history button). If, for some reason, you want to get a key for an older version, please supply the version number you have.
- Double check that you have entered the key correctly. Try copying and pasting instead of typing, making sure you do not copy any spaces or returns around the code.
- If your product is activated with challenge and response codes and you have upgraded to a different platform or version, you'll need a new key. Please contact
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I lost my license key (new computer, hardware failure, etc). Can I get a replacement? |
| For replacement keys, please click here. |
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Can I get a free upgrade to the latest version? |
| It depends on the product and the version you registered. To claim a free upgrade, click here. |
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I'm switching from Mac to Windows or vice versa. Do I have to buy a new license? |
No. As long as you use the software according to the terms of the license agreement, you can use it on any platform. Please note that not all programs are compatible with all systems. Please check the system requirements. |
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I sent the upgrade code in the program for a free upgrade and you tell me I'm not a registered user! |
You probably requested the upgrade using a different email address than you used to purchase your license. Registrations are tied to the original address. Simply request the upgrade again from your original address. If you have a new email address, put your old one somewhere in your upgrade request.
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Do you notify me when a new version is released? |
Subscribe to the mailing list and make sure you allow me to send you mail. Watch your spam filters. |
